Embracing the Agentic Era | How AI Is Evolving Human Behaviour and Why That’s a Good Thing
In the era of agentic AI, we’re not just building tools, we’re building relationships. As artificial intelligence grows more autonomous, the way humans interact with work, decision-making, and even each other is shifting. And while Gartner’s recent session, “How AI is Changing Human Behavior and What to Do About It,” offers a timely warning about the risks of delegating too much responsibility to machines, it also uncovers a deeper truth: AI is reshaping us; and that’s an opportunity.
At Maki, we believe the most powerful AI doesn’t replace human capability; it amplifies it. Our agentic systems are designed not only to automate but to empower, helping companies make better hiring decisions and helping people find jobs where they can thrive.
The Behaviour Shift | Delegation, Accountability, and Trust
Recent research highlights that as AI becomes more capable, there’s a growing tendency to “outsource” not just tasks, but decisions, especially in high-stakes environments like hiring. This raises valid concerns: What happens when we stop questioning the machine’s judgment? Who is accountable when AI gets it wrong?
But there’s another side to this coin. When built transparently, with clear guardrails and ethical design, agentic AI can drive better decision-making, not less human oversight. At Maki, every agent is calibrated to assist, not decide alone. We enable organisations to set thresholds, review outcomes, and intervene when needed. Accountability isn’t lost; it’s redefined as a shared partnership between human and machine.
AI Agents That Learn and Help Us Learn Too
Gartner also noted that AI is changing not just how we work, but how we learn and behave. The danger? Becoming passive users of AI rather than active collaborators.
This is why interactivity is core to Maki’s approach. From immersive assessments that help candidates better understand the role before applying, to language proficiency agents that adapt in real-time to a candidate’s fluency, our systems are built for mutual learning. Candidates don’t just get evaluated, they get feedback. Recruiters don’t just save time, they get sharper insights. The goal isn’t to create a system that runs without you, it’s to create one that gets better with you.
Designing for Positive Change
At Maki, we see this moment not as a warning, but a call to design better AI. Agentic systems, - AI that can act autonomously within a defined scope - are a powerful force. And when implemented with intention, they can create environments where human judgment is respected rather than replaced, where decision-making is transparent, where responsibility is clearly defined, and where human potential is elevated rather than eroded. This aligns with findings from the OECD’s AI & the Future of Skills report (2023), which stresses the importance of AI systems supporting human agency, and with McKinsey’s research that suggests AI adoption increases employee satisfaction when the tools are user-centred and outcome-focused.
Agentic AI, when thoughtfully deployed, has the power to nudge us toward our better selves. It can help us reduce bias, make fairer decisions, and unlock opportunities at scale. That’s not something to fear; that’s something to celebrate.
A Human Future, Powered by AI
Yes, AI is changing human behaviour. But that doesn’t have to mean loss of control; it can mean growth, clarity, and better outcomes. At Maki, we’re proud to be shaping this future - one agent, one interaction, and one more empowered decision at a time.
