Breaking Free from Legacy Systems

Navigating a Complex Recruitment Landscape

Capgemini, a global leader in consulting and technology services, knows that staying competitive starts with attracting the right talent.
Before partnering with MakiPeople, their recruitment relied on multiple disconnected tools, creating a fragmented and time-consuming experience for both recruiters and candidates.

There was a clear need for a streamlined, data-driven, and engaging hiring experience across roles, geographies, and seniority levels.

The Challenge: Breaking Free from Legacy Systems

Capgemini’s talent teams were managing high-volume hiring at an enormous scale, up to 90,000 hires per year globally, with 8,000–10,000 monthly applications in France, 90% of which were unqualified.

Recruiters were overwhelmed by manual screening steps, technical interviews, and siloed assessment tools. This created:

• Long time-to-hire cycles (several weeks).
• Bottlenecks in early-career pipelines.
• A poor candidate experience that felt slow and inconsistent.

“Every year we recruit from student to executive positions, and we receive lots of applications every day, so we have to quickly identify the best talent.”
— Emmanuel Legros, Head of Talent Acquisition, Capgemini France

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The Solution: A Unified, AI-Powered Recruitment Experience

To simplify and accelerate hiring, Capgemini partnered with MakiPeople to implement AI-powered conversational assessments that replaced fragmented tools and manual interviews.

The team rolled out a two-phase assessment approach designed to evaluate both hard and soft skills in one experience:

1. Phase 1: Initial Screening; short, conversational pre-screening assessing technical, cognitive, and language skills.
2. Phase 2: In-Depth Assessment; role-specific evaluation combining functional and behavioral competencies, tailored per business line (e.g., consulting, IT, transformation).

“Assessing different competencies and skills through a single assessment is very important for us. We can pick and choose whatever assessments we need in a very agile way while having something that looks like our experience.”
— Jihane Baciocchini, Global Head of Talent Acquisition, Capgemini

Our Impact: Streamlined Operations and Trusted Results

The impact was immediate and measurable:

• Time-to-hire reduced from several weeks to under 10 days.
• 95% of candidates satisfied with the experience.
• 94% improved brand perception among applicants.
• 96% completion rate for in-depth assessments.
• Recruiter focus shifted from admin work to high-value decision-making.

Recruiters gained real-time insights, while candidates received instant, transparent feedback, replacing the old 48-hour delay.

“Candidates appreciated that we wanted to assess their competencies, which adds confidence. And they like getting their results right away, it helps them grow.”
— Jihane Baciocchini, Capgemini

A Better Experience for Everyone

Candidates highlighted the clarity, fairness, and usefulness of Maki’s interface:

“The detailed feedback was really useful to see which skills I could improve for future missions at Capgemini.”
— William Hooker, Research Engineer hired via MakiPeople

Recruiters appreciated the customization and agility of the platform:

“It’s easy to create new tests and tailor questions precisely to what we want to know about our candidates.”
— Sebastien Paez, Talent Recruiter, Capgemini France

Looking Ahead: Setting a New Standard

Capgemini plans to expand Maki’s conversational assessments globally as part of its integrated talent management system rollout across 50+ countries by 2026.

Together, Capgemini and MakiPeople are redefining how consulting and technology organizations attract, evaluate, and hire talent, proving that AI can make recruitment faster, fairer, and more human.

Read the Full Case Study

The Josh Bersin Company recently published a detailed case study on this transformation:
👉 Download the full report: “Capgemini Transforms Recruiting with AI-Powered Assessments” (PDF)

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