Customer Service Agent - Foundations test

This test is used to assess the ability to work in a call center for all types of customer service. In particular, this test covers the topics of customer relationship management, process knowledge and customer journeys, as well as adaptability and ability to take initiative. This test includes the evaluation of theoretical knowledge and practical know-how through concrete professional situations.

Type
Job Specific
Duration
5 min.
Language
Job Specific
5 min.
No credit card required. 15-day free trial.
Covered skills
No items found.
This test is relevant for
Customer service agent
Customer Care
Customer Service Agent - Foundations
Célia Chambellan

Expert in Customer Service Agent - Foundations

Célia Chambellan
DG & Cofounder at CALL OF SUCCESS

Célia has always worked in Customer Service! Customer service is her specialty, and she spent several years testing all the jobs in contact centers before becoming the head of the Customer Service department. Ever since she became an entrepreneur, she has always passed on her knowledge to the youngest team members… as well as older ones, for that matter! There is no age limit for Customer Service, it's all about learning and training!

They talk about us

We decided to start with Maki because they have a wide variety of tests, which adapts to our needs, based on what we are looking for our candidates. Using the tool has been super easy, it is very intuitive and the assessment results are very helpful to quickly identify the best candidates. The Maki team is always ready to help us if we need anything!

Macarena M - Global HRBP
Macarena M - Global HRBP
Global HRBP at Capgemini
Review from
G2

Maki changed the way we recruit. We are now able to judge any candidate on a literate equivalent base. Set up is easy and fast. We have a common culture test for the whole company and we use ad hoc technical test depending on the campaign we're leading.

Henri D
Henri D
Founder @Avizio
Review from
G2

A very large test library that allows us to test hard and soft skills. Tests are really on point and so far our candidates appreciate them and find this way of testing much more reliable and unbiased.

Quentin D
Quentin D
Co-founder and COO @Mansio
Review from
G2
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