Customer Success Foundations test

The Customer Success Professional test will assess your ability to deliver high-quality Customer Success Management services to your company's B2B customers. All aspects of the role of Customer Success management are included. Some questions relate to Customer Success Management best practices and some to the stages of the post-sales customer journey. Other questions focus on methodology and process, and finally on testing your ability to apply your knowledge and skills in real-world scenarios.

Type
Job Specific
Duration
10 min.
Language
Job Specific
10 min.
No credit card required. 15-day free trial.
Covered skills
No items found.
This test is relevant for
Business Coach
Customer Success Foundations
Rick Adams

Expert in Customer Success Foundations

Rick Adams
Business Outcomes & Customer Success Expert and Published Author

Rick is a business owner, author, trainer and consultant, specializing in helping Tech companies deliver measurable business value to their customers. He has 30 years’ business experience including owning his own SaaS business, developing Cisco's CS certification, and founding the Practical CSM Academy; providing global Customer Success consulting, training and certification services for everyone from aspiring CSM new starters through to seasoned senior CSMs.

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