Customer Service Agent - Foundations test

This test is used to assess the ability to work in a call center for all types of customer service. In particular, this test covers the topics of customer relationship management, process knowledge and customer journeys, as well as adaptability and ability to take initiative. This test includes the evaluation of theoretical knowledge and practical know-how through concrete professional situations.

Type
Job Specific
Duration
5 min.
Language
Job Specific
5 min.
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Covered skills
No items found.
This test is relevant for
Customer service agent
Customer Care
Customer Service Agent - Foundations
Célia Chambellan

Expert in Customer Service Agent - Foundations

Célia Chambellan
DG & Cofounder at CALL OF SUCCESS

Célia has always worked in Customer Service! Customer service is her specialty, and she spent several years testing all the jobs in contact centers before becoming the head of the Customer Service department. Ever since she became an entrepreneur, she has always passed on her knowledge to the youngest team members… as well as older ones, for that matter! There is no age limit for Customer Service, it's all about learning and training!

They talk about us

Maki changed the way we recruit. We are now able to judge any candidate on a literate equivalent base. Set up is easy and fast. We have a common culture test for the whole company and we use ad hoc technical test depending on the campaign we're leading.

Henri D
Henri D
Founder @Avizio
Review from
G2

Great experience to assess candidates - the tests are very well done and the setup super easy!

We save a lot of time during our recruitements process, thanks to team.

Mathias V
Mathias V
Chief Marketing Officer
Review from
G2

A very large test library that allows us to test hard and soft skills. Tests are really on point and so far our candidates appreciate them and find this way of testing much more reliable and unbiased.

Quentin D
Quentin D
Co-founder and COO @Mansio
Review from
G2
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