Customer Service Agent - Foundations test

This test is used to assess the ability to work in a call center for all types of customer service. In particular, this test covers the topics of customer relationship management, process knowledge and customer journeys, as well as adaptability and ability to take initiative. This test includes the evaluation of theoretical knowledge and practical know-how through concrete professional situations.

Type
Job Specific
Duration
5 min.
Language
Job Specific
5 min.
Covered skills
No items found.
This test is relevant for
Customer service agent
Customer Care
Customer Service Agent - Foundations
Célia Chambellan

Expert in Customer Service Agent - Foundations

Célia Chambellan
DG & Cofounder at CALL OF SUCCESS

Célia has always worked in Customer Service! Customer service is her specialty, and she spent several years testing all the jobs in contact centers before becoming the head of the Customer Service department. Ever since she became an entrepreneur, she has always passed on her knowledge to the youngest team members… as well as older ones, for that matter! There is no age limit for Customer Service, it's all about learning and training!

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Laila Chakir
Laila Chakir
HR Business Partner
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Maki have a wide variety of tests, that fit our needs perfectly. Using the tool has been super easy, it is very intuitive and the assessment results are very helpful to quickly identify the best candidates. The Maki team is always ready to help us if we need anything!

Macarena Mata
Macarena Mata
Global HR Business Partner
Review from
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We chose Maki People to simplify and unify our assessment processes. The challenge is successful thanks to an immersive and intuitive candidate experience, and the variety of tests meets all our needs. Beyond the tool, which quickly convinced us, the other strength of Maki People is its team who are particularly available, responsive, and attentive.

Oriane Bertin
Oriane Bertin
Head of Recruitment
Review from
G2
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