Customer Service - Management test

This test assesses the ability to manage a team in a customer service department. The main themes of this test include field management and the ability to analyze numbers. This test includes the evaluation of theoretical knowledge and practical know-how through concrete professional situations.

Type
Duration
7 min.
Language
7 min.
Covered skills
No items found.
This test is relevant for
Manager
Customer Care
Customer Advisor
Customer Service - Management
Célia Chambellan

Expert in Customer Service - Management

Célia Chambellan
DG & Cofounder at CALL OF SUCCESS

Célia has always worked in Customer Service! Customer service is her specialty, and she spent several years testing all the jobs in contact centers before becoming the head of the Customer Service department. Ever since she became an entrepreneur, she has always passed on her knowledge to the youngest team members… as well as older ones, for that matter! There is no age limit for Customer Service, it's all about learning and training!

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Laila Chakir
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Macarena Mata
Global HR Business Partner
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Oriane Bertin
Oriane Bertin
Head of Recruitment
Review from
G2
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