Zendesk for Customer Service Agents test

This test can be used to assess skills with regards to Zendesk utilization. In particular, this test covers the knowledge of the customer support interface, chat, telephony, knowledge base, and KPI system. This test combines the assessment of theoretical knowledge and practical know-how, through realistic business situations.

Type
Job Specific
Duration
6 min.
Language
Job Specific
6 min.
No credit card required. 15-day free trial.
Covered skills
No items found.
This test is relevant for
Customer service agent
Zendesk for Customer Service Agents
Maud Vincent

Expert in Zendesk for Customer Service Agents

Maud Vincent
Customer Service Optimization Consultant

Having always been passionate about optimization, Maud went into Customer Success Management as soon as she left school. After 3 years as a Customer Service Manager, Maud moved into project management, which allowed her to take a step back and understand the objectives of the company she worked for. It was 6 months ago that she decided to bring her skills to various start-ups / SMEs in order to help them structure and set up their customer service departments.

They talk about us

Maki changed the way we recruit. We are now able to judge any candidate on a literate equivalent base. Set up is easy and fast. We have a common culture test for the whole company and we use ad hoc technical test depending on the campaign we're leading.

Henri D
Henri D
Founder @Avizio
Review from
G2

Great experience to assess candidates - the tests are very well done and the setup super easy!

We save a lot of time during our recruitements process, thanks to team.

Mathias V
Mathias V
Chief Marketing Officer
Review from
G2

A very large test library that allows us to test hard and soft skills. Tests are really on point and so far our candidates appreciate them and find this way of testing much more reliable and unbiased.

Quentin D
Quentin D
Co-founder and COO @Mansio
Review from
G2
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