Customer Service Tests

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Customer Service Advisor - Bank
Customer Service
6 min.

This test allows evaluating the skills of a candidate in customer relationship in the banking sector. It was built and calibrated by the Maki team with the help of experts in the banking sector. It consists of questions related to customer relationship management, and also allows validating the candidate's skills in sales and negotiation.

M
Maki Team
Job Specific
Customer Service Agent - Foundations
Customer Service
5 min.

This test is used to assess the ability to work in a call center for all types of customer service. In particular, this test covers the topics of customer relationship management, process knowledge and customer journeys, as well as adaptability and ability to take initiative. This test includes the evaluation of theoretical knowledge and practical know-how through concrete professional situations.

CC
Célia Chambellan
Job Specific
Customer Service - Management
Customer Service
7 min.

This test assesses the ability to manage a team in a customer service department. The main themes of this test include field management and the ability to analyze numbers. This test includes the evaluation of theoretical knowledge and practical know-how through concrete professional situations.

CC
Célia Chambellan
Customer Onboarding Foundations
Customer Service
Sales
7 min.

This test assesses the ability to understand and apply the onboarding process. In particular, this test covers the skills of managing customer follow-up during the onboarding phase as well as managing the relationship with other departments.

R
Rick Adams
Job Specific
Verbal reasoning
Accounting
Customer Service
Data
Finance
Human Resources
6 min.

This test can be used to assess verbal reasoning ability. In particular, this test covers the verbal comprehension, the deduction ability based on text extracts and words, and the ability to establish logical links based on text extracts.

S
Stéphane Moriou
Cognitive ability
Problem Solving - Starter
Accounting
Customer Service
Data
Finance
Human Resources
5 min.

This test assesses the ability to process information to solve problems, draw logical conclusions and draw links between data.

P
Paul-Louis Caylar
Cognitive ability
Problem Solving - Advanced
Accounting
Customer Service
Data
Finance
Human Resources
10 min.

This test assesses the ability to process information to solve problems, draw logical conclusions and draw links between data.

P
Paul-Louis Caylar
Cognitive ability
French - Spelling A2
Accounting
Customer Service
Data
Finance
Human Resources
5 min.

This test can be used to assess spelling knowledge at level A2 according to the European framework of reference for languages.

A
Anne Legrand
Languages
Values Map
Sales
Accounting
Marketing
Finance
Customer Service
No limit

Highlight your values to assess the candidate's fit, in both principle and in action, of your company, your department and/or your teams.

S
Stéphane Moriou
Personality
Salesforce for Customer Service
Sales
Customer Service
6 min.

This test can be used to assess knowledge of Salesforce, with a particular focus on its use for customer service purposes. In particular, this test will cover skills ranging from simple CRM customization and managing properties to ticket management best practices, as well as automation possibilities.

S
Sébastien Rousseau
Job Specific
Reading Comprehension
Sales
Accounting
Marketing
Finance
Customer Service
10 min.

The purpose of the verbal comprehension test is to measure a candidate’s ability to read a passage of written information quickly and identify relevant information from the passage. A number of questions or statements are presented based on the passage, and the test taker has to say, on the basis of the passage alone, whether it is true, false, or cannot say (i.e., the passage does not contain sufficient information to say ‘true’ or ‘false’). It is important that the test is completed as quickly and as accurately as possible, as given enough time, many/most people could work out the correct answer.

P
Philip Corr
Cognitive ability
16 Personality factors
Sales
Accounting
Marketing
Finance
Customer Service
10 min.

The 16 Personality types test is a model for understanding different personality types. Each individual was born with different ways of perceiving information and making decisions. These preferences have a considerable influence on the way each person reacts, communicates, has a leadership style, or has strengths and weaknesses.  The 16 Personality types test allows you to identify your preferred ways of functioning and those of the people you work with, thus helping to build more effective, productive and enjoyable relationships.

S
Stéphane Moriou
Personality
Meeting Management
Sales
Accounting
Marketing
Finance
Customer Service
10 min.

The Meeting management test will help you evaluate the skills candidates have in making the most of meetings, to ensure the highest and best use of each person's time, and high value for the time invested. The test is covers skills in four areas: Planning a Meeting, Preparing for a Meeting, Running a Meeting and Following Up on a Meeting, each an essential component to a high impact meeting. Test questions cover a range of best practice principals, as well as the ability to apply theory in real world, common scenarios.

J
Julie Morgenstern
Job Specific
Hubspot for Customer Service
Customer Service
10 min.

The Hubspot for Customer Service test evaluates candidates' knowledge of Hubspot, with a particular focus on its usage for customer service purposes. Skills assessed range from simple CRM customisation and property management, to ticket management best practices as well as automation capabilities.

C
Cosmin Lang
Job Specific
CISDAG
Sales
Accounting
Marketing
Finance
Customer Service
No limit

The CISDAG test aims to measure six robust and well-established personality factors: 'Diligent 'Composed 'Gregarious 'Amiable 'Scrupulous' and 'Intellective'.\n\nThis test was created based on the research established to develop the HEXACO test, by Kibeom Lee, Ph.D., & Michael C. Ashton, Ph.D.

Personality
DISC
Sales
Accounting
Marketing
Finance
Customer Service
10 min.

The DISC test distinguishes four behavior types in people: dominant, influential, stable and conscientious. It allows us to determine a person's predominant behavior type and measure their adaptability, flexibility, interpersonal communication and leadership. The results are then used to improve communication and collaboration, especially in a work context.

S
Stéphane Moriou
Personality
Dark Side
Sales
Accounting
Marketing
Finance
Customer Service
10 min.

This test aims at measuring the ‘dark side’ of personality in an occupational context with nine personality factors: Self-confident, Mischievous, Volatile, Vigilant, Detached, Irritable, Melodramatic, Eccentric, and Perfectionistic. The dark-side side of personality is important in the workplace, affecting productivity, team relations, and even workplace integrity.

P
Philip Corr
Personality
Big Five
Sales
Accounting
Marketing
Finance
Customer Service
No limit

The Big Five personality assessment evaluates the 5 major dimensions of normal personality. This test has been used in thousands of academic studies, which have provided compelling evidence for the idea that people in any culture differ in these five personality dimensions, and that those differences predict important work-related outcomes, such as job performance, engagement, work stress and wellbeing, and leadership potential.

T
Tomas Chamorro-Premuzic
Personality
Microsoft Word
Sales
Accounting
Marketing
Finance
Customer Service
10 min.

The Microsoft Word test will help you identify individuals who demonstrate strong Microsoft Word skills by evaluating candidates in the 6 key areas: General knowledge, Editing, Formatting, Graphics, Pages, and Documents. The test assesses the candidate's skill in each of these areas and is particularly useful to assess potential editors, content marketers, copywriters or any other role that may require creating, editing and formatting Microsoft Word files.

D
Dan Gookin
Soft skills
Zendesk for Customer Service Agents
Customer Service
6 min.

This test can be used to assess skills with regards to Zendesk utilization. In particular, this test covers the knowledge of the customer support interface, chat, telephony, knowledge base, and KPI system. This test combines the assessment of theoretical knowledge and practical know-how, through realistic business situations.

M
Maud Vincent
Job Specific
Time Management
Sales
Accounting
Marketing
Finance
Customer Service
10 min.

The time management test evaluates candidates' ability to organise their time, remain productive, and feel more fulfilled. Through practical scenarios, the test assesses candidates' knowledge of typical time managing best practices as well as their ability to prioritize, plan, execute.

C
Clare Evans
Soft skills
Spatial Reasoning
Sales
Accounting
Marketing
Finance
Customer Service
10 min.

The Spatial Intelligence Test evaluates people's spatial awareness, including their ability to visualize different shapes, forms, and identify target objects within a specific framework or rule set. Spatial intelligence predicts orientation, map reading skills, and environmental awareness.

T
Tomas Chamorro-Premuzic
Cognitive ability
Spanish C1
Sales
Accounting
Marketing
Finance
Customer Service
10 min.

The Spanish C1 test evaluates individuals' ability to communicate fluently, in an elaborated manner and practically without errors. \n\nCandidates who score well on this test have a continued knowledge of Spanish: they can discuss a range of topics and situations without having to prepare in advance, are able to understand the content of demanding, longer texts well as well as grasp implicit meanings. They can structure and link facts and topics in a meaningful way.

J
Jordi Sanchez
Languages
Spanish B2
Sales
Accounting
Marketing
Finance
Customer Service
10 min.

The test evaluates candidates' ability to communicate independently in a professional environment and can use the language effectively and flexibly. \n\nCandidates who score well on the test are individuals who can converse fluently with native speakers on a variety of topics and express their opinions, write structured texts and reports, understand more complex issues as well as the key messages of demanding texts or specialised texts from a specific field.

J
Jordi Sanchez
Languages
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