This test allows evaluating the skills of a candidate in customer relationship in the banking sector. It was built and calibrated by the Maki team with the help of experts in the banking sector. It consists of questions related to customer relationship management, and also allows validating the candidate's skills in sales and negotiation.
This test is used to assess the ability to work in a call center for all types of customer service. In particular, this test covers the topics of customer relationship management, process knowledge and customer journeys, as well as adaptability and ability to take initiative. This test includes the evaluation of theoretical knowledge and practical know-how through concrete professional situations.
This test assesses the ability to manage a team in a customer service department. The main themes of this test include field management and the ability to analyze numbers. This test includes the evaluation of theoretical knowledge and practical know-how through concrete professional situations.
This test assesses the ability to understand and apply the onboarding process. In particular, this test covers the skills of managing customer follow-up during the onboarding phase as well as managing the relationship with other departments.
This test can be used to assess verbal reasoning ability. In particular, this test covers the verbal comprehension, the deduction ability based on text extracts and words, and the ability to establish logical links based on text extracts.
Problem solving is the ability that enables individuals to evaluate and respond to unexpected situations or deal with new or unfamiliar problems. The Problem Solving Starter test assesses people's ability to understand, define and solve problems. This test involves solving a range of challenges quickly and efficiently using a set of mental skills, including critical thinking, logical reasoning and knowing how to interpret information in tables and texts.
This test assesses the ability to process information to solve problems, draw logical conclusions and draw links Problem solving is the ability that enables individuals to evaluate and respond to unexpected situations or deal with new or unfamiliar problems. The Problem Solving Advanced test assesses people's ability to understand, define and solve problems. This test involves solving a range of challenges quickly and efficiently using a set of mental skills, including critical thinking, logical reasoning and knowing how to interpret information in tables and texts. data.
This test can be used to assess spelling knowledge at level A2 according to the European framework of reference for languages.
This test can be used to assess knowledge of Salesforce, with a particular focus on its use for customer service purposes. In particular, this test will cover skills ranging from simple CRM customization and managing properties to ticket management best practices, as well as automation possibilities.
The purpose of the reading comprehension test is to measure a candidate’s ability to read a passage of written information quickly and identify relevant information from the passage. A number of questions or statements are presented based on the passage, and the test taker has to say, on the basis of the passage alone, whether it is true, false, or cannot say (i.e., the passage does not contain sufficient information to say ‘true’ or ‘false’). It is important that the test is completed as quickly and as accurately as possible, as given enough time, many/most people could work out the correct answer.
The Meeting management test will help you evaluate the skills candidates have in making the most of meetings, to ensure the highest and best use of each person's time, and high value for the time invested. The test is covers skills in four areas: Planning a Meeting, Preparing for a Meeting, Running a Meeting and Following Up on a Meeting, each an essential component to a high impact meeting. Test questions cover a range of best practice principals, as well as the ability to apply theory in real world, common scenarios.
The Hubspot for Customer Service test evaluates candidates' knowledge of Hubspot, with a particular focus on its usage for customer service purposes. Skills assessed range from simple CRM customisation and property management, to ticket management best practices as well as automation capabilities.
The MPI-6F (Maki Personality Inventory - 6 Factors) test aims to measure six robust and well-established personality factors: 'Emotional stability', 'Gregariousness', 'Diligence', 'Amicableness', 'Open-mindedness' and 'Truthfulness-Humbleness'. This test was created based on the research established to develop the HEXACO test, by Kibeom Lee, Ph.D., & Michael C. Ashton, Ph.D.
The DISC test distinguishes four behavior types in people: dominant, influential, stable and conscientious. It allows us to determine a person's predominant behavior type and measure their adaptability, flexibility, interpersonal communication and leadership. The results are then used to improve communication and collaboration, especially in a work context.
The Big Five personality assessment evaluates five broad dimensions of personality. Research has shown that people's personality is a combination of these characteristics, and the theory of the Big Five has been studied across culture and languages. This mini IPIP Big Five test has been widely used in academic studies. Aspects of personality have been known to predict important work-related outcomes, such as job performance, engagement, work stress and well-being, and leadership potential.
The Microsoft Word test will help you identify individuals who demonstrate strong Microsoft Word skills by evaluating candidates in the 6 key areas: General knowledge, Editing, Formatting, Graphics, Pages, and Documents. The test assesses the candidate's skill in each of these areas and is particularly useful to assess potential editors, content marketers, copywriters or any other role that may require creating, editing and formatting Microsoft Word files.
This test can be used to assess skills with regards to Zendesk utilization. In particular, this test covers the knowledge of the customer support interface, chat, telephony, knowledge base, and KPI system. This test combines the assessment of theoretical knowledge and practical know-how, through realistic business situations.
The time management test evaluates candidates' ability to organise their time, remain productive, and feel more fulfilled. Through practical scenarios, the test assesses candidates' knowledge of typical time managing best practices as well as their ability to prioritize, plan, execute.
The Spatial Intelligence Test evaluates people's spatial awareness, including their ability to visualize different shapes, forms, and identify target objects within a specific framework or rule set. Spatial intelligence predicts orientation, map reading skills, and environmental awareness.
The Spanish C1 test evaluates individuals' ability to communicate fluently, in an elaborated manner and practically without errors. \n\nCandidates who score well on this test have a continued knowledge of Spanish: they can discuss a range of topics and situations without having to prepare in advance, are able to understand the content of demanding, longer texts well as well as grasp implicit meanings. They can structure and link facts and topics in a meaningful way.
The test evaluates candidates' ability to communicate independently in a professional environment and can use the language effectively and flexibly. \n\nCandidates who score well on the test are individuals who can converse fluently with native speakers on a variety of topics and express their opinions, write structured texts and reports, understand more complex issues as well as the key messages of demanding texts or specialised texts from a specific field.
The project management test will help you identify highly skilled candidates to lead your initiatives by assessing abilities in all project delivery methods and all elements of the project management dicipline, as well as their understanding of how projects contribute to the overall success of the business.
The Numerical Reasoning Test evaluates people's quantitative skills, in particular their ability to make fast mental computations, identify numbers' sequence and problems, and reason comfortably in the sphere of math and quantitative skills. It is design to capture performance under speed, and will identify people's potential for developing complex quantitative skills
The PowerPoint skills assessment test will help you identify great PowerPoint skills by evaluating candidates in four key areas: designing presentations, understanding functionality of the software, knowing how, when, and why to include motion in presentations, and skill in preparing presentations for sharing, collaborating, and/or delivery. The test assesses the candidate's skill in each of these areas through questions that focus on using software features to design professional business presentations, utilizing visual elements for business content, effective use of software functional features to facilitate the optimal use of company resources, and knowledge of key software features to add to the company's visual communication assets.