Trust & Security

Enterprise-grade security, ethical AI you can trust

From compliance certifications to bias audits and AI Act readiness, Maki is built on transparency, safety, and fairness.

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80+ global enterprises, incl. Fortune 500

Certifications & compliance

ISO 27001

Information security certified. View certificate on our Trust Center.

GDPR & CCPA

Privacy compliance by design. Global data protection standards.

NYC Local Law 144

Independently bias-audited by Holistic AI (Mochi & Shiro, March 2026). View Mochi results · View Shiro results.

EU AI Act alignment

Aligned with the EU AI Act, a legally binding standard for high-risk AI, implemented well ahead of the deadline.

WCAG accessibility

Accessible to every candidate, inclusive by design, WCAG 2.1 AA.

How hiring decisions are made

Maki is decision-support, not decision-making. There is no automatic-rejection feature: Maki scores can never automatically trigger disqualification. No candidate is ever automatically rejected, and any adverse decision requires human review of the full candidate results. A rejection is, in principle, a GDPR Article 22 decision, so it must involve meaningful human intervention by someone with the authority to change it. Every score is traceable to observable behaviour, with a full transcript and rationale.

Secure infrastructure

Encryption: End-to-end encryption in transit & at rest.
Hosting: Cloud-based, GDPR-compliant data centers.
Privacy-first design: Data minimization, purpose limitation.
Monitoring: Continuous performance monitoring & alerts.

Bias resistance & fairness

Bias audits: Independent bias audits: audited annually by Holistic AI under NYC Local Law 144, across gender and race/ethnicity at standalone and intersectional levels. Mochi results · Shiro results · full signed reports.
Science-backed assessments: designed with industrial-organizational psychology principles
Candidate fairness: structured, standardized evaluations minimize subjectivity
Explainable scoring: clear rationales for outcomes
Accessibility & accommodations: WCAG 2.1 AA aligned. Reasonable adjustments, extra time, and written alternatives to spoken tasks are standard, and no candidate is required to take a single experience.
Content-only scoring: we evaluate substance, not delivery, pace, or speech patterns. Anchored to behaviourally anchored rating scales (BARS).

Ethical AI standards

Transparency: every agent’s decision process documented
Human oversight: no automatic rejection. A Maki score never disqualifies a candidate on its own, and a human reviews the full results before any adverse decision.
Continuous improvement: feedback loops retrain models safely
Accountability: external advisors (Josh Bersin Company, OpenAI, ex-Meta HR, Salesforce) guiding ethics