Retail hiring software, reinvented with AI agents

Retail moves fast, yet hiring remains painfully slow. Maki's retail hiring software puts autonomous AI agents inside the recruitment workflow, so stores fill roles in days, not weeks, and keep the people they hire.

Retail's hiring crisis: slow, inefficient and outdated

High attrition, broken processes and outdated recruitment methods drain resources and stall growth. With an industry-wide annual turnover rate of 60% and hiring times dragging between 24 and 40 days, retailers are locked in a constant battle to fill roles and keep operations running. US Bureau of Labor Statistics data record 7.4 million separations in US retail trade in 2024 alone.

Legacy hiring systems were not built for today's workforce. Manual screening, endless coordination and rigid processes create bottlenecks that cost retailers time and money.

From broken processes to AI-driven precision

Maki is eliminating inefficiencies by embedding AI-powered HR agents into the hiring workflow. These autonomous, intelligent agents handle everything from candidate outreach to screening, interview coordination and job-role matching at scale, the same engine behind Maki's frontline hiring.

No more wasted hours. No more manual CV reviews. Just seamless, AI-powered retail hiring.

Maki's AI agents evaluate candidates on actual capabilities, not keywords or formatting tricks. The result is faster, more precise hiring decisions that eliminate mismatches and cut attrition rates by up to 22%.

Hire faster, retain longer, save millions

Retailers using Maki are transforming workforce stability and profitability:

• 22% lower attrition across retail teams (with regional reductions as high as 33%).
• 43% faster hiring, reducing time-to-hire from 30+ days to just 13 to 17 days.
• Elimination of manual CV screening, freeing HR teams from thousands of wasted hours.

See how The Restaurant Group Company hires across 300+ restaurants with the same agents.

AI agents that act, learn and optimise

Maki's AI does not just process data; it takes action. Unlike traditional applicant tracking systems, which passively collect CVs, Maki's HR agents screen candidates autonomously, and Kumi, our AI interview scheduling agent, books interviews directly from the ATS.

With real-time, science-backed assessments, our AI evaluates 300+ skills, power skills, cognitive aptitudes and job-specific competencies. Hiring managers stop sifting through irrelevant applications and focus only on top-tier candidates, instantly identified by AI.

The competitive edge: Maki vs traditional retail hiring software

Retailers using Maki's AI agents are operating at a different level:

• 60% industry-wide turnover? Maki slashes it by up to 22%.
• 24 to 40 day hiring timelines? Maki cuts it to 13 to 17 days.
• Endless manual screening? Maki eliminates it entirely.

This is not an incremental upgrade; it is a complete reinvention of hiring in retail.

The future of retail hiring is already here

For retailers, AI-driven hiring is not optional; it is survival. Maki's autonomous AI agents are reshaping workforce dynamics, helping businesses scale and giving retailers an undeniable advantage in an ultra-competitive talent market.

Retail hiring is being rewritten. Maki is leading the charge.